At Los Cazadores, we want your shopping experience to be as smooth and reliable as your favorite gear. Whether you’re ordering from home or on the go, we’re here to get your products to you quickly and clearly explain how returns work, no surprises.
Shipping Information
Carriers We Use:
We ship most orders via FedEx, with tracking included. You’ll get an update as soon as your order leaves our facility.
Shipping Methods:
Standard shipping is FedEx 2-Day, though some items may use alternative carriers based on size, weight, or delivery location.
Processing Time:
Orders are typically processed and ready to ship within 48 business hours (Monday-Friday) Processing times may vary during peak seasons or holidays.
Delivery Timeline:
Once your package ships, you’ll receive a tracking number by email. Delivery time depends on your location and the shipping method selected at checkout.
Free Shipping Offer:
Enjoy free standard shipping on orders over $99 - no promo code required. (Some exclusions may apply for items requiring special handling.)
Shipping Restrictions:
We currently do not to P.O. Boxes, APO/FPO addresses, or international destinations via our website.
If you have a unique shipping request or need help with a custom order, feel free to reach out - we’re happy to assist if possible.
Other Notes:
Shipping rates are calculated at checkout and may very based on package size, weight, and destination.
Some products may require additional shipping charges due to packaging or legal delivery requirements.
Delivery timeframes may vary for remote or rural areas.
Return Policy
Our 30-Day Return Promise:
Not the right fit? You may return most unused items purchased online within 30 days of delivery. For in-store purchases or returns, our team will assist you on a case-by-case basis.
How to Start a Return:
There’s no need to call for authorization. Just email support@loscazadores.com or visit our Contact Us page to get started. If a return label is needed, we’ll provide one after confirming any applicable shipping fees.
Who Pays for Return Shipping?
- If we made an error (incorrect item, damaged on arrival) we cover the return shipping.
- If you’re returning for personal reasons, you’ll be responsible for return shipping.
Condition of Returned Items
Products must be:
- Unworn/unused
- In original packaging with tags, manuals, and accessories included.
If you’re unsure whether your item qualifies, just ask! We’re here to help - not to hassle you.
Items Not Eligible for Return
For safety and quality assurance, certain items are non-returnable, including:
- Gift Cards
- Custom orders or special requests
- Items specifically marked “Final Sale” or “Non-Returnable” on the product page.
Refund Timeline:
Once your return is received and inspected, we’ll issue your refund within 24 business hours. (Monday-Friday)
How Refunds Are Issued:
Refunds are issued to the original payment method unless otherwise requested. Store credit is also available upon request, for special cases.
Want to Exchange?
We’re happy to help with exchanges! If the item you need is in stock, we’ll make it happen.
Restocking Fees?
Nope. We don’t charge restocking fees. You’ll only pay return shipping if the return wasn’t due to our error.
Questions? We're Here to Help.
Email: support@loscazadores.com
Phone: (830) 334-5959
Hours: Monday–Friday, 9am–5pm CST
Holiday Shipping Notice
During the holiday season, please allow extra time for order processing and delivery. We’ll do everything we can to get your order out fast, your patience is appreciated!
Final Notes
We reserve the right to update or modify this policy at any time. If a return doesn’t meet our guidelines, we’ll always do our best to work with you to find a fair solution.