Los Cazadores Online Return Policy and Refund Policy
RETURN POLICY
Unwashed, unworn, or defective merchandise may be returned within ten (10) days from the date merchandise was received. Item(s) must be returned in condition received or merchandise will be returned to sender.
All sales final on sale item(s).
Exchanges are not offered, only refunds. Refunds will be credited to original credit card only. Shipping and handling are not refundable.
A direct signature is required for some deliveries. If no one is available to sign, the shipper will leave a "call tag" at the residence for pick up. Customers are responsible for their availability. Shipping and handling is not refundable for any "RTS: return to sender" packages.
Return shipping charges will only be refunded due to discrepancies and errors of Los Cazadores Online. We only refund up to the price of 'standard ground'shipping rates.
To contact customer service for questions or to obtain RA#, please call call (830) 334-5959 or email us at 'orders@loscazadores.com'.
Customer service operates Monday to Friday from 8am to 6pm CST.
GUIDELINES
1. A Return Authorization Number (RA#) must be obtained from customer service to receive a refund. RA# must be written on the outside of the packaging. If Ra# is not visible or provided, package may get lost or returned back to you.
2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
4. Send return to following address (please note our address recently changed) :
Brush Country Web
Attn: Los Cazadores Online
198 Encino Drive
Pearsall, Texas 78061
All returns are recommended to be sent via a traceable carrier such as USPS, UPS or FedEx. Los Cazadores, Los Cazadores Online, and Brush Country Web are not responsible for packages not received if sent via a non-traceable carrier. Returns must be shipped prepaid. We do not accept C.O.D deliveries.
Returns may take one to two weeks from the date they are received to process and at least one billing cycle for the credit to appear on your credit card statement.
